January 19, 2018

Archives for May 2015

If you want people to listen…

Group of people listening…let them speak.

It’s quite simple really.

The days of talking at an audience and expecting them to take much of it on board are gone. Expectations have changed: People want a conversation. They want to be heard as well as to hear.

Sometimes we fear initiating a two-way conversation because we might not like what’s said.

The thing is…

The thoughts are there anyway. If we know what they are we are, we’re better off.

We can state up front we may not be able to act on all of what’s said.

People want to be heard. Then they might accept an alternative view. If they’re made to be silent, they probably won’t.


My new book “The Mastery of Leadership” is now available on Amazon.

Just when I thought it couldn’t get any worse…

High street with people…it did.

(And a note on the kindness of strangers.)

Last weekend turned into a nightmare for reasons of ill health in the family and other unexpected developments. Part of dealing with that involved driving some family members home late on Monday night in awkward circumstances.

…and then the car broke down, electrically and completely, on a remote country road, in the dark.

Of course…

We phoned for help and help was on its way, but for a while we were vulnerable—a stationary car in the middle of a road without lights. We had no response of our own.

And then…

The first car that happened along stopped and came to our aid, the driver using his lights to highlight the hazard we formed, only leaving the scene when the official help arrived.

I was very aware of this man’s kindness and how much we depended on it—a humbling experience.

It’s perhaps only when we’ve used up our own capacity to cope that we truly appreciate the human kindness in the world; only when we’ve no option but to ask for help that we realise it’s there.

Perhaps there’s more of it about than we think.


My new book “The Mastery of Leadership” is now available on Amazon if you’d like a copy.

Drop everything?

Four business people in a discussionWe need to get people’s attention from time to time…

We may well need them to accommodate what we need done, or what they need to do to give effect to what we’re offering them.

If we expect them to drop everything though, it probably isn’t going to happen.

I’ve made the mistake several times of agreeing to buy a service or product that’s been offered to me unsolicited and then found that I don’t have the capacity to follow through on the implementation.

So in change and growth, to drop everything isn’t a realistic option, and we’ll do better if we set the pace accordingly (and choose people who recognise that).

Less is sometimes more, especially in the long haul.